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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jun 30, 2011

      middle management not very professional.

      Insurance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good reasons,... quite hard to really say, as am sorry to say more bad than good from immediate supervisor support to middle mangement lack of true understanding.

      Cons

      Supervisory and middle management lack of support of the employees working for them. Plus their lack of knowledge of insurance. Plus being in 19th almos t20th century for the computer programs are laging behind our competitors. True lack of professionalism. Plus life is not always numbers, numbers, numbers.

      3.0
      Apr 23, 2011

      This is no longer your father's company!

      Front line
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits-health insurance, outstanding 401 (K) plan, PTO, holiday pay decent income Great peers to work with...

      Cons

      Seems as if the company is trying to leave Califonia...or maybe completely replace the local branch offices with AAA Express stores staffed with part time employees. This is definitely no longer the same company that I started out with, the California State Automobile Association. The company's heritage has been completely destroyed by the geniuses sitting on Oak Road in Walnut Creek. What a shame, it was one of the more respected companies in this state, now it is a shadow of its former self.

      3.0
      Mar 2, 2011

      Making strides - still needs work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In the past - I have only rated 2 of 5. My rating went up to 3 primarily because it seems the company is begining to get in place competent leadership in the Senior positions. To do this they had to be brought from outside the company. Actual business disciplines are being implemented to make decisions, update computer systems, track expenses, and balance quantity and quality. There really seems to be a lot more credibility in the senior leadership team.

      Cons

      As mentioned before, inorder to put in place competent leadership CSAA had to hire outside their ranks. At the Supervisory and middle management level the old school tap on the shoulder is very much alive. Granted interviews are posted but ultimately advancement is based on friendship rather then what is best for the company by recruiting inside the ranks those that have the right combination of experience, skills, and education. Many special interest groups and circles of friends are manipulating this process providing inside coaching and manipulating reviews. Recently among several centers supervisors have been swapped back and forth in lateral transitions multiple times that have marginal experience when talent was more then present and would have been more cost effective and caused less disruption to the current operations.

      Viewing 1375 - 1377 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.