Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,707 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (13) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 149 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 114 reviews)); "Pay was good and lists of available overtime" ((in 107 reviews)); "Work/Life Balance was great if you were salaried" ((in 62 reviews)); "Great culture and values." ((in 62 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 82 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 48 reviews)); "Management as a whole...there’s a couple good supervisors but by and large management is an abomination." ((in 39 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 31 reviews)); "Poor upper management." ((in 29 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,517 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Nov 11, 2009

109 Year Old Identity Crisis

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Populated by tremendous, dedicated, driven people. People support one another and there is a growing sense that "teams work"--and that collaboration is critical to success. Good, clear strategy that allows everyone to see where they are going.

Cons

Unfortunately, people are only supportive of people within their division. Blame games spread from there. Much of the work force has an unfortunate sense of entitlement (is this a Bay Area thing?) that interferes with accountability and responsibility. This trait is observable at the highest management levels. Identity crisis is pervasive; AAA struggling with member services vs keeping productive lines of business. HR is obsessed with its ongoing reorg. IT distracted by internecine conflict.

1.0

Nov 6, 2009

Never heard of AAA, now the name makes me sick!!!

" claims service specialist"

Recommend

CEO approval

Business Outlook

Pros

I have had the opportunity to work under great supervision, the pay is well, pay, and the co-workers are great people that make the whole environment a slight bit less crazy than it is.

Cons

I am not going to sugar coat anything or try to be professional. I hate working for AAA, never in my life have I ever felt the way I do working for any company. I am a family provider and as a parent I am willing to do what ever it takes to take care of my own, but sometimes I just want to say enough is enought not like anyone at AAA would even care. Nothing at AAA is right, the way everything is changing and nothing is consistent in the way we handle the claims. No wonder why we are losing customers and revenue. I hope that AAA sinks, and I really wish that they see that the reason that it is sinking is because of the poor service the adjusters are able to provide. Remember no matter what the sales reps do or the district offices help the customers do. The CLAIMS ADJUSTERS are the ones that really represent the company. Everything we as claims reps do has that memorable impact on the members, and if we are not able to do our job correctly because of the heavy load put on us that will only allow us to suck as adjusters and those long time members will be quick to switch to heck any company at that point.

2.0

Nov 4, 2009

Happy Employees come in three categories

Claim representative

Recommend

CEO approval

Business Outlook

Pros

The front line employees...they try, given the handicaps they're forced to contend with.

Cons

Upgrade and replace supervisory and management staff with competent, compassionate managers/supervisors who actually know what they are doing and care about their employees.

Viewing 1387 - 1389 of 1,517 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

Change Manager, Enterprise Change Management - Remote

Change Manager, Enterprise Change Management - Remote

Change Manager, Enterprise Change Management - Remote

Change Manager, Enterprise Change Management - Remote

Change Manager, Enterprise Change Management - Remote