Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,707 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (13) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 160 reviews)); "Pay was good and lists of available overtime" ((in 124 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 108 reviews)); "Laid back atmosphere and good work/life balance." ((in 58 reviews)); "Great culture and values." ((in 56 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 75 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 50 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 35 reviews)); "Poor upper management." ((in 34 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 33 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

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CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,517 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Senior management

3.3

Career opportunities

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jan 31, 2024

Placeholder

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Good pay hours and coworkers

Cons

Nothing really to mention for this

CSAA Insurance Group, a AAA Insurer Response

Thank you for taking the time to leave a review! It is a pleasure to hear you enjoyed your experience with CSAA! It is true we have the best associates; they are the cornerstone of our success and future. We wish you the best in your future endeavors.

5.0

Jan 29, 2024

Great Job!

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Benefits Pay Schedule Coworkers Management

Cons

None Great job to work for A great amount of information to learn

CSAA Insurance Group, a AAA Insurer Response

Thank you for sharing your positive experience! We're glad to hear that you find CSAA to be a great place to work and that you appreciate the opportunities to learn and grow. We're committed to providing a supportive environment where employees can thrive and develop their skills. If you have any further feedback or suggestions, feel free to speak with your manager. We appreciate your contribution to the team!

2.0

Jan 28, 2024

Former Employee

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, fair pay, full-time, paid holidays

Cons

No room for advancement, poor management

CSAA Insurance Group, a AAA Insurer Response

Thank you for sharing your feedback with us. We're glad to hear that you found our benefits package fair and appreciated the paid holidays. However, we're sorry to hear about your concerns regarding advancement opportunities and management. We are always looking for opportunities to improve our workplace environment for current and future employees. If you are still available to do so please reach out to Human Resources to discuss your concerns.

Viewing 181 - 183 of 1,517 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

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CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group, a AAA Insurer reviews

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Placeholder

Great Job!

Former Employee

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