CSL Plasma reviews

Some donors can sometimes be rude and nasty because they are not happy with why they were deferred. Sometimes you as an employee just has to take a step back and keep in mind the donor is not mad at you they are only mad at the procedure. If you do your job right and present great customer service you will do great.

Let me first say, I have been with the company for a number of years, and worked at two different locations. There are pro's to the job, hence my tenure. However, there are many, many con's. Lately the con's have started to outweigh the pro's. Lets start with hours - the hours are either super early or late night. Weekends and holidays. I do not mind weekends or holidays, but after so many years with the company, I would think they would help out with allowing better hour opportunities. This is regulated by center management, which is another negative in my experience. I have worked at two locations, and been with three different center managers. Management in both locations have focused on the little things that would resolve themselves, and ignore the larger issues that need attention. They do not appreciate their staff, other than if they meet the threshold to not get attention to higher ups, and to make their bonuses. In the years I have worked for the company I have never received a thank you or a good job from a center manager (this does not include assistant managers). I have had GREAT assistant managers who have been more than willing to do what is necessary to make it a better working environment and a better experience for the donors. But every instance was held back by the center manager. This company would rather hire someone off the streets with an unrelated degree than to promote someone who has been with the company long term and knows the inner workings. This seems to be across the board with all corporate companies. I agree that schooling and education is important. But throwing someone into a management position that has not worked with the company and expecting them to deal efficiently with producing better processing times, employee retention, and address donor complaints does not work well. Management tends to let donors get away with anything - including threatening employees. Anything to get their plasma.