CBPS lacks some of the amenities that other AV companies provide such as touch screen programmers, projector repair technicians, and install technicians. As an AV tech working for CBPS, you are dropped into a site without an inventory nor the ability to make major repairs to the system should it fail. You are also by yourself as a tech, your immediate supervisor most likely runs the mail room or records department. This means you must contact another vendor for repair and it gets awkward because the clients will question using 2 AV companies to support a single site. CBPS also does not sell AV equipment so the employees are not able to get any training from manufacturers through the company (e.g. Extron, AMX, Crestron etc). Sites are short staffed so there are problems with taking the PTO provided and the PTO does not roll over year to year. The health insurance is very expensive and still requires high out of pocket costs. Some managers also openly admit to client site management that they are scared of losing contracts so they end up promising more than the contract allows for, and more than they can actually deliver. CBPS gets it contracts by promising the world to the client for pennies on the dollar compared to the other companies, and then hopes that the current people working the site will want to stay on and do the same job for less. They rarely have a plan for when the current employees decide to leave even though turnover is extremely high.
