Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 19 reviews)); "Good benefits" ((in 13 reviews)); "Sr. team approachable and open for suggestions." ((in 6 reviews)); "Experienced employees, loyal to company" ((in 5 reviews)); "Leadership is supportive and transparent" ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 13 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Salary is decent but not exceptional." ((in 4 reviews)); "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.4

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Capital Blue Cross has an employee rating of 3.4 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

5.0

Mar 27, 2021

Solid Company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great management Great training Values employees

Cons

Company really doesn’t have any

2.0

Feb 13, 2021

Downsizing and outsourcing

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Vacation time; Annual bonus program but higher level execs can receive a much greater percentage of their salary.

Cons

High health insurance rates, favoritism, lack of transparency. Very high losses in gross operating income under Gary St. Hilaire tenure. Lack of concern for health and safety of onsite workers during Pandemic. Minimal salary increases. Much $$$ wasted on Senior Team's pet sponsorships.

5.0

Feb 3, 2021

Good Company

Technical business analyst

Recommend

CEO approval

Business Outlook

Pros

Good work to life balance Committed to Employees and Clients Very understanding

Cons

Too many managers Gets busy at times

Viewing 97 - 99 of 170 Reviews

Jobs at Capital Blue Cross

Senior Employee Relations Consultant

Manager, Data Engineering

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Capital Blue Cross

Capital Blue Cross reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Solid Company

Downsizing and outsourcing

Good Company

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