Does Capital Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital Blue Cross employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Capital Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Capital Blue Cross?

53% of Capital Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital Blue Cross 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Capital Blue Cross?

Customer Service Representative (11) , Director (5) , Business Analyst (4) , Intern (4) , Intern - Hourly (4) , Account Executive (3) , Analyst (3) , Data Scientist (3) , Member Service Representative (3) , Supervisor (3) , Claims Examiner (2) , Consultant (2) , Data Analyst (2) , Desktop Support Specialist (2) , MSP Specialist (2)

What are the pros of working at Capital Blue Cross according to real employee reviews?

"The people are great and the company has been around for 80 years" ((in 19 reviews)); "Good benefits" ((in 15 reviews)); "Sr. team approachable and open for suggestions." ((in 7 reviews)); "Great work life balance with good leadership" ((in 7 reviews)); "Experienced employees, loyal to company" ((in 5 reviews))

What are the cons of working at Capital Blue Cross according to real employee reviews?

"Low pay and sometimes boring" ((in 12 reviews)); "The management was horrible." ((in 8 reviews)); "Too many managers" ((in 4 reviews)); "Antiquated staff awaiting retirement with limited drive to learn." ((in 3 reviews)); "Improved communication for remote staff" ((in 3 reviews))

What are employees saying about Capital Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital Blue Cross layoffs and their outlook for job security at Capital Blue Cross in 2026.

What are the top reviewed Capital Blue Cross locations?

Harrisburg , Allentown , Camp Hill , Duncannon , Lemoyne , Mechanicsburg , Marietta , Pittsburgh , Reading , Wyomissing , Swoyersville

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Capital Blue Cross

Capital Blue Cross reviews

3.3

53% would recommend to a friend

(170 total reviews)

Todd Shamash

60% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

170 reviews

4.0

Oct 14, 2025

Solid Experience, But Compensation & Growth Are Mixed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits package—health, dental, vision, retirement, and generous PTO. Leadership is generally flexible about schedules and remote work.

Cons

Salary is decent but not exceptional. Promotion opportunities can be limited in smaller departments, and sometimes it feels like you need to wait for someone to leave before moving up. Raises are modest year over year.

4.0

Sep 14, 2025

Pay

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Culture is great, monthly town meetings are great.

Cons

Starting rate is well below average for someone who has 10 plus years of experience in the field.

Capital Blue Cross Response

9mo

Thank you for your feedback. We’re glad you appreciate our culture and monthly town meetings. We appreciate your contributions and insight.

1.0

Sep 9, 2025

Ehh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There isn’t any pros to working here

Cons

Management, training and all of the above

Viewing 13 - 15 of 170 Reviews

Jobs at Capital Blue Cross

Senior Employee Relations Consultant

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Capital Blue Cross reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Solid Experience, But Compensation & Growth Are Mixed

Pay

Ehh

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