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      Capital Blue Cross

      Engaged Employer

      Capital Blue Cross reviews

      3.3

      53% would recommend to a friend

      (170 total reviews)

      Todd Shamash

      60% approve of CEO

      52% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      Capital Blue Cross has an employee rating of 3.3 out of 5 stars, based on 170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      170 reviews
      3.0
      Mar 26, 2014

      Started off great and progressively got worse as economy and the success of company goes downhill.

      Desktop support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people that you work with for the most part. Everyone is friendly. But is getting worse as workloads increase due to decline in the businesses success which has caused less people to do a lot more.

      Cons

      Too many VPs, Directors, Managers. Very top heavy. Goal system is dept. or "team" goals. Meaning select few do a lot more work than others without being compensated for it. Tenure employees get to coast by doing minimum amount. If work. When I started it was a positive and family atmosphere, as economy and the business suffered, more layoffs occurred, which lead to restructuring of departments that didn't make any sense. Company is going downhill along with the moral of its workers.

      4.0
      Mar 11, 2014

      I enjoyed withing at Capital BlueCross despite the bureaucracy.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits. generous time off and training opportunities. Tuition reimbursement.

      Cons

      Very political envioronment. Many employees are resistant to change. Years of service seem to mean more than skillset when it comes to promotion and pay.

      3.0
      Feb 9, 2014

      Better than some employers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a seasoned customer service rep, I appreciate that the management in this organization does not micro-manage. They provide you the opportunity to do your work without having to be told what you need to do. Reps are more likely to perform at their best as long as this continues. Co-workers are very friendly and will do what they can to help you in any way, as will most of the supervisors. If you perform to best of your ability, at some point, it may be noticed, affording you the opportunity for advancement.

      Cons

      Nepotism is VERY alive here. Although you can advance, be sure to know who your competition is. There are MANY reps who have been promoted and not had to follow standard promotion rules because their mothers' are employees within the organization. The systems that reps have to use to view accounts seem to be stuck in the 80's. Way too many places to go within the system to find information, which can create longer talk time. I am also sad that there is no diversity in management. Within the customer service unit, there is one African American supervisor, which is a bit disturbing that an organization such as this doesn't promote any type of diversity. There are also not many males in the department either. This seems sexist.

      Viewing 163 - 165 of 170 Reviews
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      ReviewsCapital Blue Cross reviews

      Glassdoor has 193 Capital Blue Cross reviews submitted anonymously by Capital Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Capital Blue Cross is right for you.