Capital One reviews

3.6

59% would recommend to a friend

(18,966 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Apr 11, 2014

Soul draining experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation, state of the art tools, cafeteria food. Getting to the 20 word minimum for this posting has proven difficult. There is no more to say.

Cons

What you have to give up in return for compensation. Extraordinary performance is considered the norm and a bell curve is pushed, regardless of performance. Interaction is not based on doing the right thing, it is based on whether that person will give you good 360 feedback. Lip service is paid to culture and values.

2.0
Jan 31, 2012
Recommend
CEO approval
Business Outlook

Pros

benefits are good and on par with marketplace physical workplace environment is very good salary compensation if coming from outside is comparable or above market however, once you are inside the compensation process is extremely slow and does not keep pace coworkers are among some of the best people

Cons

performance management process leaves much to be desired little chance for promotion unless have management support favors youthful go getters willing to work long hours (60-100 plus hrs per week) can "try" next level role without pay or title change 6-18 months and still not get promotion if management does not agree or they eliminate role/department work life balance doesn't truly exist below management level open culture only works if you agree; woe to those who question you'll find yourself moved out

1.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

They spend a lot of money on events (food, parties, music, etc.). I think they do this to try to balance out the known toxic work environment.

Cons

Aggressive and worthless stack ranking process. As a former people leader, I am personally ashamed to have knowingly participated in the 6-7 days per year we dedicated to this debate. This is not a quantitative comparison, but rather a political exercise in which managers could prop up their employees the best. For the record, I never personally fell "below the bar" and this is not a bitter response to that. Senior leaders also work within a cult of personality. In Auto Finance, the department head requires all employees to travel to a stadium once a year to watch him speak for 4 hours (no guests, just the ego maniac speaking). Similarly, the CEO requires the company to spend 4 full days each year listening to him give a personal presentation (again, no guests, just rambling).

Viewing 301 - 303 of 18,966 Reviews

Glassdoor has 21,352 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.