Capital One reviews

3.6

59% would recommend to a friend

(18,991 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 9, 2021

Be very cautious

Recommend
CEO approval
Business Outlook

Pros

Great benefits and sometimes great people. PTO is not bad either. Pay was ok it starts off at fifteen thirty five per hour, I believe.

Cons

They always roll out new products that are incomplete causing tons of issues with customers. They take away products without proper replacements. Multiple managers have been fired for very bad things from Sexual Harassment to fraud and money laundering. Company expects perfection from employees but employees aren't given the right tools. The HR department is a confused mess. It may take them multiple years to fully train you but they will still hold you accountable or they will put very little effort into training you but will expect perfection. Higher ups constantly changing rules without worrying about the impact on employees. They will hold you to accomplish ridiculous goals without incentives. Very little opportunity to move up. You either have to stay on at the same position for years and hope a position opens up or move to another department. Work environment is very much about who you know, so get ready to kiss some A for a promotion.

1.0
Jul 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Smart co-workers Work life balance Stable job security

Cons

Playing politics is the only way you'll get promoted. Company doesn't seem to know what direction it wants to go. Management only rewards the loudest people in the room Stack Ranking is a terrible way to performance management. A lot of needless bureaucracy and processes

4.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Great respect for work/life balance. Managers, at least seem, to care about the happiness of their reports and definitely want to try and make sure you're doing work that you enjoy. Company implemented "Invest in Yourself Days" where we were allowed to essentially do whatever in order to focus on ourselves. Some people literally used the day to meditate or have a good work out. Others used it to learn something new that they wouldn't usually get to use in their typical day-to-day. Definitely a place where you can come and retire. Competitive pay and job security as long as you do your job of course. Extremely smart people work here and you can learn a lot from the people around you.

Cons

Like any corporate company, the politics game is heavy here. If you want a promotion you have to practice "influence" instead of just showing strong competency and results. The loudest and most vocal person is generally the one driving the discussion which I think leads to other team members from not wanting to participate or even caring to.

Viewing 436 - 438 of 18,991 Reviews

Glassdoor has 21,377 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.