Capital One reviews

Lack of Local Leadership: No coach or manager on-site for five months, leading to leadership gaps and overburdening of senior staff without additional pay. Poor Communication: Uniform policy and work expectations (like cleaning bathrooms and cafe floors) were not communicated clearly before the start date. Unfair Workload: Senior employee was expected to take on managerial duties with no compensation or support. Unreliable Management Support: Temporary coach was stationed far away, rarely visited, and was unresponsive during emergencies. We had a flood in the bathroom on a Sunday and he never answered the phone. Misaligned Scheduling Help: Help from other locations came only on slow days, while the core team worked every weekend. Unfriendly for College Students: Scheduling was too unpredictable for employees trying to attend school, leading to dropouts and stress. Not Suitable for Degree Holders: The role lacked professional substance or progression for those with higher education. Unclear Job Duties: Café Ambassadors were expected to clean, mop, take out trash, and maintain restrooms, none of which were listed in the job description. Ineffective Role: Customer interactions were minimal and often involved simply passing along an iPad or phone to complete basic tasks. Customer Misconceptions: Customers frequently mistook employees for café staff, leading to rude behavior and unrealistic demands. Inflexible Mall Hours: Required to work late evenings, weekends, and holidays even when banking departments were closed. Understaffed & Overworked: Chronic understaffing made it impossible to participate in team events or volunteer opportunities. Toxic Management: New manager showed clear favoritism, creating a hostile and unfair work environment. Lack of Accountability: Favoritism led to unequal treatment—some employees were punished for minor infractions while others got away with repeated violations. Limited Growth: Little opportunity for advancement, with some employees stuck in the same role for over a decade. False Recognition: A favored employee received public awards and praise for work done by others, further demoralizing the team.

Forced to go in to the office with tracking on badge swipes