Is Capital One a good company to work for as a Senior Manager, Process Management?

Senior Manager, Process Management professionals working at Capital One have rated their employer with 3.9 out of 5 stars in 50 Glassdoor reviews. This is a higher than average score with the overall rating of Capital One employees being 3.6 out of 5 stars. Search open Senior Manager, Process Management Jobs at Capital One now and start preparing for your job interview by browsing frequently asked Senior Manager, Process Management interview questions at Capital One .

Does Capital One pay Senior Manager, Process Management employees well?

Senior Manager, Process Management professionals rate their compensation and benefits at Capital One with 3.9 out of 5 stars based on 50 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Manager, Process Management salaries at Capital One.

What are the top reviewed jobs at Capital One?

Software Engineer (1168) , Senior Software Engineer (553) , Business Analyst (445) , Customer Service Representative (358) , Senior Business Analyst (342) , Branch Ambassador (329) , Product Manager (283) , Associate Software Engineer (267) , Manager (258) , Senior Manager (251) , Director (219) , Project Manager (204) , Senior Associate (196) , Senior Data Analyst (191) , Business Manager (188)

What are the pros of working at Capital One according to real employee reviews?

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2022 reviews)); "The culture is great and processes are set up to allow entrepreneurial thought at any level." ((in 1650 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1432 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1240 reviews)); "The salary was good and decent." ((in 359 reviews))

What are the cons of working at Capital One according to real employee reviews?

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 756 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 577 reviews)); "the performance management is terrible; there is a forced curve which fosters a cut" ((in 558 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 282 reviews)); "Frequent layoffs and outsourcing" ((in 205 reviews))

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Capital One

Capital One Senior Manager, Process Management reviews

3.9

99% would recommend to a friend

(50 total reviews)

Richard D. Fairbank

99% approve of CEO

99% positive business outlook

Ratings by category

4.4

Work/Life balance

4.1

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Culture & values

3.4

Diversity & inclusion

Senior Manager, Process Management employees have rated Capital One with 3.9 out of 5 stars, based on 50 company reviews on Glassdoor. This indicates that most Senior Manager, Process Management professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Senior Manager, Process Management professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

50 reviews

3.0

Sep 20, 2015

Too Many Changes

Senior process manager

Recommend

CEO approval

Business Outlook

Pros

Great people. Work/life balance is top notch, and depending on one's position, there is a lot of flexibility for working remotely or at different sites.

Cons

Too many changes and too many layoffs, especially if tenured, well performing employees. If cuts need to be made, they should really be performance based and not so arbitrary. The job posting process, both for current employees and for those looking to get on, is a complete joke and takes entirely too long.

5.0

Sep 17, 2015

Fantastic, large company - just be flexible

Senior process manager

Recommend

CEO approval

Business Outlook

Pros

In short, I perceived Capital One to be a bit of an odd duck amongst big financial institutions. It's very progressive, both in business and in its social stances and efforts. It's large, but its structure feels relative flat, and they value independent input and questions. They don't squash down constructive dissent, they welcome it. They don't brace against change, they embrace it.

Cons

They embrace change, and so you can expect a lot of it. That makes day-to-day work challenging at times (but also exciting), and it may mean that you get changed right out of the picture, which is what is happening to me as part of a site closure. That said, they've been more supportive about that change and transition than you can imagine, so even that isn't very much of a con.

Capital One Response

10y

Thank you for your thoughtful input - we do, as you say, value it! As we continue to drive toward fewer, faster, and better solutions for our enterprise, we agree that it's important to coordinate and align across teams. Thanks again for your feedback.

2.0

Oct 20, 2014

No thanks

Senior process manager

Recommend

CEO approval

Business Outlook

Pros

Some people are good Benefits Pay

Cons

Management is weak No direction Political Too many foreigners Don't tell anyone you are looking to post elsewhere or you are done Promotions are earned via the amount of brown on your nose, not performance 360 and self appraisal process is a joke as it is never taken into consideration

Viewing 46 - 48 of 50 Reviews

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Capital One Senior Manager, Process Management reviews

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Too Many Changes

Fantastic, large company - just be flexible

No thanks

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