Capital One reviews

3.6

59% would recommend to a friend

(19,019 total reviews)
avatar

Richard D. Fairbank

76% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 19,019 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jul 24, 2022

Don’t work here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No pros. Worst team and manager I’ve ever worked for.

Cons

They preach about having a great culture. It’s a total lie. They can provide all the free fun activities but if your team sucks all that doesn’t matter. I was hired as a contractor last year and my team sucked. I wasn’t trained properly. Whje I asked for help and questions took one of my team mates to reply back a week or two later. My suppose manager took forever to answer questions. I was let go while still in training, but training I was never really taught correctly.i never in my career been through what I’ve been through with this company. Left a sour taste in my mouth and I think a company so big they can’t see everything going on but honestly my team was awful and how I was let go was something I am still financially recovering from.

1.0
Jul 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Job security and competitive pay

Cons

Detrimental to mental health Convoluted performance ratings that force associates to compete with each other, common practice to down-level someone's rating if they were recently promoted even when performance hasn't changed. Everything must be done the 'Capital One Way' even though absolutely no onboarding is provided to help train new associates how things operate. New employees are on their own. Poor leadership within Compensation team and poor communication. Made things more difficult for everyone else while they received all the benefits of the hard work.

1.0
Apr 21, 2022

Micro-Management

Recommend
CEO approval
Business Outlook

Pros

The training at Capital One is some of the best in the industry.

Cons

You will be micro managed and they do forced rank distribution every year...so if you are on a team of 10 people who are all doing their best and working hard - 2 of them are going to be deemed "poor performers" and take hits on bonus/pay no matter what. A LOT of ASMs have resigned recently and senior leadership's attitude is that everyone is easily replaceable. Promotions are based on politics, not performance. Other lenders pay better.

Viewing 550 - 552 of 19,019 Reviews

Glassdoor has 21,409 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.