Capital One reviews

Stack ranking system - everyone in your group can be a top performer but 20 percent will be below average and 20 percent above on a Bell curve. That means raises, promotions, and firings are evaluated by manager preference and popularity NOT performance and can make a big disparity in your paycheck over time. New managers mean change so jobs outsourced overseas for "cost savings". Artificial Intelligence being employed instead of people which frustrates customers as well as those losing jobs. As an employee expect the only constant to be change. Lateral moves and lends are encouraged as gives the illusion of mobility since .promotions are scarce given the number of employees. 360 feedback - you can be a top performer in metrics, reviews and still coached on being better leaving you feeling like the catchphrase should be "Capital One, where you are never good enough." Worse of all senior management wants to be disruptive and rarely hires people from financial sectors as see themselves as a tech company and not a bank or financial institution and always playing catch up on compliance. Used to be a great company now don't expect any job security or rewards for great performance as lay-offs are kept very quiet and designed so do not need to post WARN notices, etc. I miss the old Capital One customer and employee centric culture.

Auto Finance division is struggling, sales commissions are being reduced, future business strategy unclear.