Capital One Senior Manager, Process Management reviews

3.9

99% would recommend to a friend

(50 total reviews)
avatar

Richard D. Fairbank

99% approve of CEO

99% positive business outlook

Senior Manager, Process Management employees have rated Capital One with 3.9 out of 5 stars, based on 50 company reviews on Glassdoor. This indicates that most Senior Manager, Process Management professionals have a good working experience there. Capital One is rated in line with the average (within 1 standard deviation) by Senior Manager, Process Management professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

50 reviews
4.0
Aug 11, 2022

Great benefits

Recommend
CEO approval
Business Outlook

Pros

Very flexible work environment, employee satisfaction focused

Cons

Promotion paths are not equivalent across different areas of the company

3.0
May 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Associate friendly culture, dynamic strategy and pace of work, high focus from corporate leadership on customer experience and do the right thing.

Cons

Too much focus on titles, job levels, and promotions makes the culture more competitive than collaborative, especially in the Auto Finance division. The pursuit of promotions results in more unstable organization structures with frequent reorganizations that are driven by the intent to grow the scope and trajectory of some leaders, with collateral impact on the broader teams that have to constantly be moved around under different leaders. So the career growth of anointed leaders appears to be more important than business strategy and the impact on the broader associate population.

1.0
Jun 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly environment and fast pace

Cons

not a good work life balance

Viewing 13 - 15 of 50 Reviews

Glassdoor has 21,441 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.