Capital One reviews

3.6

59% would recommend to a friend

(18,941 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Nov 15, 2025

Changed Since Covid

Recommend
CEO approval
Business Outlook

Pros

Pay is good Health Benefits are amazing 401K is top tier Work on issues that touch people’s lives and it is a point of pride to say you worked on something that people see. I used to think it was awesome to say I worked somewhere with major brand recognition

Cons

Stack Ranking has morphed into this multi level hydra. It used to be clear cut that some employees weren’t up to par, but post covid it has slowly become a noose that is used to squeeze employees. First it was increased expectations(go from running 1 team to 2). Then it was being able to compete with employees who have been there for years. It doesn’t matter if you are new to cap one or the role, you were expected to hit the ground running or get left behind. Capital One used to be a place to learn and grow but now it is a cost effective Amazon. It got to the point where I was working while at a family funeral to stay on top of my job and I dreaded every email notification or buzz I got on my phone. I look back at my time wistfully, I would’ve loved to be a C1 lifer, but I no longer recognize the company I grew to admire.

1.0
May 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Most of the people you work with are genuinely good people, a few actually care about you. This does not include anyone that's a manager or above, however.

Cons

Oh God where to start. First the in-office situation is untenable. In addition to lack of meeting spaces, terrible parking availability, and an open office that does not allow for productive work, it is really unfortunate how employees are forced into a ranked performance system where great employees are given below average ratings solely to satisfy the ranking metrics. Heaven help you if you have a manager that isn't particularly good at their job, they will throw you under the bus time and time again to cover their behinds. RTO has been an utter disaster, forcing people to come back to the office only to spend their days on Zoom which is just as easily accomplished at home. Leadership never ever ever ever admits they're wrong or they've made a mistake, no matter how glaringly obvious it is. This is not the Capital One from 10 years ago which was a vibrant, engaging, great place to work.

2.0
Mar 11, 2025

It tried really hard to be tech

Recommend
CEO approval
Business Outlook

Pros

As early adopter to be all-in to AWS, c1 invested heavily in tech and cloud. it likes to hustle, and jumps on tech trends or fads. Imagined and claimed itself as a tech company in bank biz. However it's no exception to Conway's law. Biz Bozos at all levels are still in control.

Cons

There is no genuine tech leadership from the highest levels. - Whole c1 took siloed approach to build redundant systems by copying softwares from one LOB to another. - After so many years adopting AWS, the cloud CICD pipelines have poor quality. A build or deployment that worked last week might break due to constantly changing CI/CD processes. you'll be lucky if you can relase a simple bug fix to prod in a few days through cicd. - Poor-quality software has been, and continues to be, developed across all teams. Under pressure, developers have resorted to chating code coverage tests—running them against dummy code while skipping real functional code. - The longer you work at c1, the less marketable your tech skills become. Most of your time will be spent deciphering proprietary processes and rules created by others rather than building relevant technical expertise. - from all levels of sr tech resources, including sr tech lead, distinguished engineers at c1, their abilities to have deep understanding to relevant techs, then create suitable solutions are limited. E.g,, to enable zero-trust, everyone of the thousands of app/microservice needs to stash its credentials in vault and rotate them frequently. What kind of incompetent designed this?!

Viewing 154 - 156 of 18,941 Reviews

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