Pros
Every day was different which made things not get boring. We also had some really great associates which made coming to work not as bad.
Cons
Working on a cross functional store, it felt like we were a bit of an experiment. The company was trying to get the most amount of work done with the least amount of people and paying less than a normal commission sales person would make even though we were doing way more than sales. It felt like the company itself didn't actually care about their employees, even though they put on a front that they do. Some of the policies that are in place make turnover rates very high and can force even the best associates out because they make have scheduling issues do to kids, or attendance issues from having to stay home with sick kids. The managers, and even the LGM, have hardly any say in how the store is run which leads to major down falls in efficiency, customer satisfaction, and associate satisfaction. The company does some kind of shady things like the bonus policy is set up different for associates vs managers. For associate bonus it's based off of total store sales vs how many hours are worked. The manager bonus on the other hand is all about staffing targets. This means that on a slow day managers aren't going to send people home so that the associates can make bonus because they want to make bonus themselves. You also can't get a raise without getting promoted, but there are only a small number of slots to promote to. There were people in my store who had been there 3 years, kept getting overlooked for promotions because of one reason or another, even though they were really great associates, and they never got a pay bump because they weren't allowed to promote. The work life balance is also horrible! You hardly ever get out on time which makes planning anything after work just not worth it and can be frustrating if you have a partner at home waiting for you to get home, but you get off one to two hours late ever day.