CarMax reviews

3.5

59% would recommend to a friend

(8,212 total reviews)
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Keith Barr

54% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,212 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
5.0
Jan 7, 2015

The way selling should be

Recommend
CEO approval
Business Outlook

Pros

The benefits, flexible hours and management

Cons

low pay, some people just stop by to have a car appraised and nothing more

3.0
Jan 7, 2015

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

Nationwide inventory of used vehicles, easy process from start to finish, good benefits.

Cons

One hundred percent commission.Too many shifts working till 9:00 pm and every Saturday and Sunday for six weeks till you get a weekend off.

2.0
Jan 6, 2015
Recommend
CEO approval
Business Outlook

Pros

It's decent money and most other salespeople were genuinely good people. Not incredibly stressful most of the time. Most days were alright.

Cons

The hours are horrendous, return policy means you lose half if they work with someone else on your day off. Inventory let cars through that absolutely should not have been put on the lot. Customers think they finance people with terrible credit and waste your time. Appraisal offers are almost always terrible. The clientele was bottom of the barrel, 9/10 had abysmal credit, creepy touchy old men, very terrible people walking through the doors. Once sold a car to a very drunk man and was reprimanded for "assuming" he was drinking, even with bottle sitting under the desk with him. Way too focused on quantity over quality.

Viewing 7627 - 7629 of 8,212 Reviews

Glassdoor has 8,381 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.