CarMax reviews

3.5

60% would recommend to a friend

(8,205 total reviews)
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Keith Barr

60% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Nov 20, 2012
Recommend
CEO approval
Business Outlook

Pros

The sales consultants at CarMax receive the same commission no matter the price of the car that they sell, so it makes their job a lot easier. Since CarMax has a no-haggle philosophy, it was nice as a sales consultant to be able to tell the customer that the price on the vehicle is the price. The company also offers benefits and vacation time. CarMax offers part time and full time positions, so in case a consultant is in school or has some outside obligations, the part time schedule can be flexible.

Cons

The shifts that were scheduled at my particular location were nine hours in length and varied greatly. Shifts ranged from 8:30-5:30, 9-6, 10-8, 11-7, or 12-9. The two days off each week were different as well. The erratic work hours provide its employees with a variety of different business hours to help build their sales, but on the down side, it was extremely difficult to have a life outside of work. In regards to that, if a sales consultant did not want to split their sales with another consultant, they would need to come in on their days off or stay late. There was very little respect for balance of work life and home life. The initial training for sales was paid at $12 per hour, which was great. However, upon finishing the training, all sales consultants are required to arrive early a few days during the week to complete morning training. The issue was that the required time was not paid, even though the sales consultant couldn't be on the floor selling cars. The training sometimes helped sales consultants build sales, but nonetheless, it should have been paid. All income is completely commission based. If a consultant has a sluggish pay period in commissions and the total amounts as less than minimum wage, the full minimum wage will be on the consultant's check for that pay period. However, the minimum wage is "subsidized," so the amount that was added into the previous pay period would be taken out of the check in the next pay period, as long as the total commissions made were more than minimum wage.

4.0
Aug 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Most of the sales managers are amazing to work for. When you put in your hours it can be lucrative pay. They commend you on a job well done. Performance is measured in every aspect of your job. Detailed reports to help you succed in areas where you may be lacking. They have plenty of resources to help you become a great sales associate. Carmax's online university for sales associates is amazing.

Cons

Medical Insurance premiums are way to expensive. Some of the managers act like if sales associates are criminals and they are the warden, instead of helping us make a sale.

2.0
Apr 14, 2010
Recommend
CEO approval
Business Outlook

Pros

Commission job means you can really take off and make some good money if you are able to push the numbers of cars & warranties sold each month.

Cons

Unfortunately every car & warranty sale equals the same dollar amount for respective club level, no matter the profit margin on the vehicle for the company. So you really do hit a ceiling when it comes to making some serious money.

Viewing 7834 - 7836 of 8,205 Reviews

Glassdoor has 8,374 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.