Is CarMax a good company to work for?

CarMax has an overall rating of 3.5 out of 5, based on over 8,374 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 60% of employees would recommend working at CarMax to a friend and 50% have a positive outlook for the business. The best reviews about CarMax have been left by employees working as Location General Manager , Business Analyst Intern and Technology Intern .

Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Benefits are great and you have access to good rates from vendors for your own vehicle." ((in 770 reviews)); "Great people and very diverse" ((in 463 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Good work environment to be in" ((in 178 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 568 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 228 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

What are the top reviewed CarMax locations?

Richmond , Atlanta , Kennesaw , Houston , Raleigh , Norcross , Austin , Dallas , Chicago , Los Angeles , Las Vegas , Charlotte , San Diego , San Antonio , Virginia Beach , Laurel , Irvine , Henderson , Orlando , Fort Worth , Tampa , Miami , Columbus , Roseville , Denver , Greensboro , Fort Myers , Murrieta , Hartford , Phoenix

CarMax reviews

3.5

60% would recommend to a friend

(8,205 total reviews)

Keith Barr

60% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,205 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews

3.0

Aug 18, 2011

Carmax is very competency based focused w/ a huge amount of difficult feedback. Ifs fun p if you know your role.

Buyer in training

Recommend

CEO approval

Business Outlook

Pros

Direct feed back is good when you come from a job history that had little or no feedback. They are always treating employees to lunch. Work as a team, its not all on you, if you are a good team member.

Cons

The feedback is very direct and sometimes harsh. At times you had too much feedback. Confidence is a big key as a buyer. If you have too much negative feedback and don't know how to process it, you can spiral downward quick. You have to be on your toes and have an answer good or bad. if its bad you will know! Being in an office with all managers at times you get advice from all over the place. It sometimes feels like several people are running the show.

4.0

Mar 11, 2010

In general a good experience

Detailing supervisor

Recommend

CEO approval

Business Outlook

Pros

Grate work environment, I mean it

Cons

Lack of real training on managers, they were there just by seniority, not capacity

4.0

Oct 21, 2009

Not a bad place to work. However, the effort of Sales Managers is far below expectations.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Lots of extensive and value added training. Tons of customer traffic. Busy compared to industry. Proprietary systems are awesome. On-line financing with specific CarMax lenders is second to none.

Cons

Sales managers are elevated with little to no training or background to be a Real managers of people. Managers should be able to motivate, mentor and "feel" the situation as if it was them. The average store has 50% of the mgmt staff that are only breathing and pulling in a salary. Sales consultants are 100% commission and they make the same per car sale that they did in 1993? Managers get a salary equal to or greater than the average SC average monthly pay. We average less than $20 per hour. We put up with a LOT of stuff!

Viewing 7852 - 7854 of 8,205 Reviews

Jobs at CarMax

Vehicle Condition Assessor

Business Office Associate - Part Time

Apprentice Technician

Apprentice Technician

Vehicle Condition Assessor

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Carmax is very competency based focused w/ a huge amount of difficult feedback. Ifs fun p if you know your role.

In general a good experience

Not a bad place to work. However, the effort of Sales Managers is far below expectations.

Jobs at CarMax

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