CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jun 18, 2012
Recommend
CEO approval
Business Outlook

Pros

May be close to home, may work outside, get to be around cars

Cons

They work with a point system, so even if you have the time to take off for sickness, your points will add up and they will write you up...enough points and you will be let go. Personally I had family problems when I was employed by them...both my parents were very sick and getting old and they could care less. They wouldn't let me off one day when both parents went to hospital on the same day. CarMax is the worse company I have ever worked for...if a company doesn't care about your family then you shouldn't work there. 2. They have had layoffs in the past...especially Florida...but they wont tell you about it. Seniority did not help, we had no clue how they picked who they laid off. 3. Never buy a used car from them...you will find out why if you work there for a while. They will give you a slight discount, but its NOT worth it when you see how much they spend on turning cars they buy around to be sold. 4. You have to wear uniforms (polos, pants, etc) but you have to pay for them. You can only buy from their own site so they get to make a profit. 5. They will change your job around and switch departments at the drop of a hat. They will give you no explanation. You may bust your butt and try to be happy in the department youre in and the next day you will be washing cars or doing some "other duties as assigned". At least tell me what I did wrong.

2.0
Nov 10, 2010

NOOOOOOOOOOOOOO!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you actually work with! Customers are the biggest babies in the world, and the job would not be as bad if that was the only thing you have to deal with. Some cool clothes to wear....that's about it

Cons

Again customers are the biggest babies in the WORLD! and it wouldn't be that bad if that was the only thing to deal with, but you have managers who abuse the litte bit of power that they have. You are afraid to ask them anything becasue one day they can be cool and i use that term loosely and the next they can be little girls. Every single one of them have their little things they are known for, the buyers make it hard to do your job too because they may appraise a 2010 BMW 325i for about..15 dollars and look at you like your crazy when the customer doesn't want to sell the car!!! Nothing is ever promised at carmax including your pay, since the doors opened the pay has stayed at 150 a car, carmax opened in 1993 by the way. As I remember being promised that you can make so much money here, after my year and a half I quickly learned that it turned into "you can make a lot of money if you sell 10,000 cars a day! This company is fantastic for finding and hiring people in management that exemplify rudeness, back-stabbing, and eventually destroy the company, the only way you can become a manager in sales is if you make President's club first, that will give them enough time to decide if you will rule with an iron fist..."That's the carmax way!"

2.0
Jun 23, 2012

Management is the Issue

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility Some good people Discounts

Cons

Management Business Office Lack of Consistency

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