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CardWorks

Engaged Employer

CardWorks Front End Security Associate reviews

2.5

50% would recommend to a friend

(2 total reviews)
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Dan Pillemer and Don M. Berman

Not enough data to show CEO approval

Ratings by category

2.5

Work/Life balance

2.5

Senior management

2.5

Career opportunities

2.0

Culture & values

1.5

Compensation and benefits

Ratings by demographic groups

Reviews by job title

2 reviews
2.0
Jan 30, 2017

No employee Loyalty, laid back environment, but will cut you out quick

Front end security associate
Recommend
CEO approval
Business Outlook

Pros

kind of laid back environment, great benefits, coworkers are nice for the most part

Cons

micro managing from upper management, paid parking, new hires come on the floor with base knowledge and it puts strain on the rest of their employees who are then asked for help by those new hires and it just creates chaos, there is limited assistance for other departments that are not customer service, cardworks does not follow their own policies set forth in their online help regulations, they have a high turn over rate due to the fact that they do not invest further time in the process, they will say one thing and do another, raises are minimal and they will do anything they can to screw you out of bonuses,

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CardWorks Response
9y
Thank you for your review. One of CardWorks C.R.I.T.I.C.A.L values include Teamwork-we operate as a team; sharing experiences, resources and opportunities. The Security department recently promoted a Coach to assist the agents. The Security Coach is responsible for mentoring new hires and assisting associates with phone calls that have escalated. I'm sorry to hear that you didn't have a chance to experience this new implementation. CardWorks hears the voices of its employees and looks forward to reviewing this platform to better serve our employees.
3.0
Aug 7, 2016

Front End Security Fraud

Front end security fraud
Recommend
CEO approval
Business Outlook

Pros

Pretty relaxed atmosphere and great people.

Cons

Relatively cheap on the salary front

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CardWorks Response
9y
Thank you for your review. It disappoints me to hear that you are not satisfied with the salary. Our compensation priority is to be competitive with the industry standards. Based on our industry, CardWorks is competitive regarding pay. When making an offer for employment we take into consideration the type of work done in the past as well as length of time at each past position. CardWorks does conduct yearly evaluations and offer raises based on performance. We’ll be reviewing your feedback and plan to incorporate employee insight into evaluations in the future. We hope you have a successful year and look forward to continuing this feedback loop with our employees.
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CardWorks reviewsCardWorks Front End Security Associate reviews

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