Alright, I'm going to share my red flags that I noticed during my employment with the company. First, as I stated in the "Pro's" section the position was remote which required a company issued laptop. To put it simple, I started Monday & did not receive my laptop until Wednesday or Thursday. Luckily, I had my own laptop to utilize during that time. Now, before I took the position I specifically asked "Is this a call center position?" Maybe I was too blunt & the company felt the need to "sell" the position to me at the time but I was told that it was not. To whom ever is reading this, this position has strict script, your calls are graded (all of them), there is a program that monitors the "activeness" of your issued laptop, & patients call in all day which in my case my laptop automatically answered every call. I say all of that to say THIS IS A CALL CENTER POSITION. Do not be fooled. You have to follow a schedule on the programs that tracks your activity or status while you work. You cannot be even a minute off or late without notifying your supervisor of what happened (Again, this is a call center). If you do not notify them trust me, they will contact you. I won't get into how the laptop I was issued disconnected from my Wifi (which works perfectly) & constantly disrupted my adherence throwing me into the incorrect status during my schedule call time which negatively affected my scheduled time with the company. After my orientation training I had to wait almost a month & a half (Yes, you read that correctly) to shadow someone in order to actually see what I would be doing. No fault to the employees but what I found during my time there was almost everyone had a different method of the process that the patients needed to take. I learned things I had never known before almost 3 or 4 months after I was trained that did not coincide with anything I was taught before. Be aware, that one complete fail of a call will completely erase the good calls you may have passed on & fail you for the month (Yes, just like you're in high school). All the while this is happening, you ca be reprimanded for any time on your schedule which you did not follow what was assigned even if that was a glitch in the laptop if you do not report it. I could go on but I'll stop there. If you need a position & are looking to simply get into the field then this is the one but do not forget that this is a strict call center position. I won't get into having to bid for time off etc but I hope this sheds some light to someone. Honestly, having that laptop was similar to having a ball & chain attached to my ankle. You can barely walk away from it for 5 minutes without being reprimanded. Yes, you have assigned 15 minute breaks but beware you could get a call right before your break which overlaps & even before lunch but you have to be back for a meeting right after your lunch which cuts that time short. This is just to provide more insight of what could happen.
