Over the past 18 months, about 35% of the sales reps and leaders have left. Why is that? Well, in an effort to change as a company from an advertising focused company to a more SaaS company, CB has completely lost it's culture. While some of the middle and upper management is still there, they know nothing about software sales as they have been with CB for 7+ years and have never sold anything but job postings. With that said, there are unrealistic expectations in regards to everything sales related because none of the management overseeing the sales teams has ever done what they are asking their reps to do. This leads to a lot of unnecessary stress, an ever lowering morale within the company and a lot of resentment towards management.
While I once loved working there and was proud to say I worked for CareerBuilder, I have never been more stressed out and demotivated. I am currently looking for a new opportunity and will be leaving as soon as I find one. So many good people have been pushed out or left due to the poor management that it is no longer a place anyone wants to be. With each person that leaves, I hear of more people that are on their way out.
On top of that, there are so many new hires coming in that don't know anything about the core product set and are also trying to learn about that SaaS products that they are being set up to fail. Furthermore, because the managers really don't have a great grasp on how to sell software, they are tasking the reps with being on call trainers for the new hires which is getting in the way of getting anything else done. This is also in addition to the fact that the support staff knows very little about what they are doing as well, so the reps are asked to be Project Managers, Implementation Consultants, Integration Specialists and more when they are supposed to be focused on sales.
