Pros
The residents are incredible people who have incredibly complex stories. You grow attached to them as you work with them and they grow attached to you. I loved serving them every day. As well as the residents your coworkers will quickly become your best friends. The hardest part of leaving was leaving behind the relationships if formed with my coworkers and the residents.
Cons
After many complaints from within our department and from outside the department nothing was done. People were fired or forced out for almost nothing yet when the departnent threw things and yelled profanities at us nothing was done. Compliments from residents were spun to be complaints. There is no chance of advancement even with hard work. Management doesn't care about minimum wage employees and a manager said "everyone is replaceable in 2 minutes." Turnover is 500% in the dining services and the pay isn't enough to take verbal abuse. Servers will always take the blame and never management. Don't be surprised if you're chosen as a target and when you complain don't be surprised when nothing is done. My advice is to apply somewhere else. No one deserves to be treated as less than human every time they work.