Castlight reviews

Where do I start? Castlight Health is very unorganized which leads to frustration and a unhealthy work environment. They hire great people and be little them, especially the contractors. This place is beyond unfair, lots a favoritism. In order to be promoted or etc. Management encourages you to tell on others or gather information that should be confidential. Upper management in the Charlotte office created a “fake” position. Only to hire her friend and be sure they sat beside one another. When really other supervisors deserve the position. How can upper management hire a friend when neither one of them know anything about the product and everything they say about the product is incorrect. Almost like a foreign language never created. Upper management is very out spoken and only see things her eye (even when she ask for advice, it’s so pointless to give). HR flys analytic/engineers down from San Francisco to get feedback from the Charlotte team. Sad part is, when they arrive they barely know anything about “WHAT DOES NOT WORK” within the product. It only takes you to act like you are working and learn the product. Why not? Castlight Health throws their horrible product to “major clients” and then wonder why they lost them. We lost several major clients between 2017-2019. Not to mention when their is a technical issue within the product management encourages you to send the same email repeatedly to “major clients” saying the “technical issue” will be fixed soon“ with no ETA. “VERY ANNOYING” on the clients end and employee end while trying to make the client happy. Literally I’ve seen a “technical issue” within the product last a year and fixed a yr later. That’s just unacceptable, please ask some of these “clients” I’m sure they can share a lot of experiences with Castlight Health. High turn over rate twice that I know of, I’m talking over 100 employees. Feedback is always asked of but never considered. Diversity is always the topic, when it’s not even a true statement in this company. Raises are rarely given, with a weak amount mean while they over work you. If you are looking for stability for you and your family it’s definitely not here.

I do understand some of the more negative reviews on this site, but feel that is inevitable in any company that has gone through as many changes as Castlight has over the years. I feel confident those difficult times are largely behind the company. As a newer employee, my only con is that there are sometimes frustrating gaps in internal processes and infrastructure that are surprising for a company that is well past its startup days.