Absolutely awful! There are no words to describe it.
Pros
It's a job. Better than not eating at all (almost). Decent offices. Training was good. Good documentation on the services they provide.
Cons
You name it. This is the most awful company to work for. No common sense. Micromanaged to the absolute minute. Selling T1 lines (1.5mbs) in a world of cable Internet (200mbs). I couldn't get another job because practically every recruiter in Atlanta works with them and no one would hire me because it would endanger their contract. Thank goodness a friend of mine got me a direct hire role with his employer. I never got in trouble there. Never written up but I was threatened with it. Constantly. They have their procedures that you follow no matter what or they will fire you. No common sense. One particular issue I fixed without taking additional, unneeded steps and wasting time, only to be threatened with a write up and possibly not going permanent. Didn't matter that the client was fixed and had not called back in and it had been over a month since the call. Just one of many, many situations like this. HR is so clueless that in my exit interview, they were "shocked" when I told them how awful they were and how practically everyone on the floor that I knew felt the same, but were too scared to say anything because they might get a bad name there. I would rather kick puppies for a living than go back. 8 hours a day, 7 days a week. Kicking puppies. Think about that before you consider working here.
