Growing Business, Growing Stress, Growing Malfunction, Growing Problems
Pros
Growth means more open positions and the capacity for lateral and upward movement. Managed Medicaid is needed by the States and with the implementation of health exchanges even more growth is probable. The company invests in IT.
Cons
Overwork is the norm. Work life balance is poor. Management can typically focus on the new business and by default not on the current customers. Documentation of work processes and information sharing is poor. There simply is not the time to do this. Growth is outpacing the capacity of staff to do quality work, and management does not seem to have any accountability to find solutions that give employees the training, tools and bandwidth to succeed. Contracts are signed regardless of the capacity for the company to succeed at growing the business effectively. The management style is very top down, and blame is more the norm than is helpful.
