Chamberlain Group reviews

3.5

61% would recommend to a friend

(467 total reviews)
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Jeff Meredith

68% approve of CEO

56% positive business outlook

Chamberlain Group has an employee rating of 3.5 out of 5 stars, based on 467 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chamberlain Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

467 reviews
1.0
Jul 27, 2020
Recommend
CEO approval
Business Outlook

Pros

I was lucky enough to meet some amazing mentors and coworkers during my time at CGI and whom I still talk to on a weekly basis. There are several fundraising events/happy hours that I enjoyed

Cons

It is my impression that I was never valued as a coworker/teammate, but as the "token female" working in a frat house environment. There were several instances in which women were spoken to/about in a demeaning manner, to the point where I had to excuse myself from the situation to gather my thoughts. I pride myself on being "thick skinned" and have never experienced sexism prior to working for this company. I understood that I would be working in a commercial and male dominated industry, but was dismayed in the complete lack of professionalism and common courtesy displayed by superiors and coworkers alike. I found myself embarrassed to act in my typical feminine way as apparently it gave off the impression of "playing dumb" in the always kind words of a male coworker. This coworker refused to learn the names of customer service reps (with whom we talked to on a daily, if not hourly) basis, belittled other departments while blatantly ignoring work responsibilities, but received constant praise from superiors for this behavior. I almost quit my first MONTH working for the company after several sexist and downright inappropriate (being disgustingly sexual) comments were made about both my appearance and my ability to do my job during a sales conference from superiors I was meeting for the first time. The comments made to me were so demeaning that I left the room and went into the nearby restroom with tears in my eyes. During my final few months with the company, I found my mental health rapidly decreasing to the point where my friends and family suggested I needed to find another place to work. I brushed this suggestion off, as I was convinced I was just "new and not used to my job yet." However after being constantly bullied/publicly humiliated by a certain male coworker and a few female superiors, I began taking my lunches alone to apply for new jobs. Even the thought of working here gives me anxiety. Downtown, employees start drinking early in the afternoon. No surprise there, as they're severely underpaid and aren't provided with clear directives or goals anyways. Those who choose not to partake are shamed and not seen as part of an exclusive clique. In the corporate office, happy hours are few and far between. No communication between teams. Higher-ups make decisions with no consideration of how their changes will affect other departments. Poorly executed/no training. New employees are given incomplete or non-existent training material with no direction and somehow expected to know product through and through within a few weeks with no prior experience in the field. There are no bonuses with the company, and promotions are rare and seemingly based on politics/tenure alone. I wish I was an older male with years of experience in a commercial industry and a severe superiority complex, else I would have enjoyed my time here! Sadly, I am not... so I have to give CGI one star.

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Chamberlain Group Response
5y
We are very sorry to hear about your experience. Your post includes alarming assertions that are not aligned with our value system or CGI’s culture. We value all the members of our ONETEAM and are dedicated to cultivating a collaborative, diverse and inclusive environment, and we do not tolerate any form of discrimination or harassment. If an employee encounters the behaviors you outline in your post, we ask that HR is made aware of the situation immediately so that they are able to thoroughly investigate the matter and intervene as required. We encourage you to share any further specific information with one of our HRBP team members or on our anonymous hotline at 866-955-3824. HR monitors the line and when given enough specific information will investigate any claims of impropriety. The claims you make are extremely concerning and are not acceptable at CGI. —CGI ONETEAM
4.0
Jul 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Brings innovation to traditional product lines. Industry leader.

Cons

CYA happened often as high as the vice president level, teams can be clicky

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Chamberlain Group Response
5y
Thanks for your review. Innovation is in our DNA, and our myQ technology is bringing access to life through new products and solutions that connect people, places and events. CYA is not a welcomed practice. Rather we aim for delivering results and owning our actions. Teams spend a lot of time working with one another and form close bonds. Throughout the year, there are opportunities to interact with other staff at social events, volunteer outings and activities like the Global Walking Challenge. —CGI ONETEAM
1.0
Jun 30, 2020

The Perfect Clash of Old School vs New School

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ownership genuinely cares for its employees.

Cons

We've seen this before: Former CEO came in with all of the right ideas and personnel but the old guard of lifers refused to budge making it difficult to press forward. This time is different. Current CEO has overlooked the cash cow that is the LiftMaster brand and trying to turn company into a tech platform. In both situations, the story remains the same. Engineering and Sales wield too much power. Marketing is non-existent.

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Chamberlain Group Response
6y
Thanks for your review. We are undergoing a business transformation, part of which was born out of advances in our myQ smart technology. However, the transformation is not possible without our trusted LiftMaster and Chamberlain brands. Our smart access technology empowers our customers by connecting them to their homes and businesses via internet-enabled garage door openers, commercial door operators, gate operators and now also smart cameras and locks. Our company’s greatest resource is our people; part of our transformation includes continually improving our culture. We focus on our values and behaviors—acting as ONETEAM instead of siloed functions. It would be great to hear what good ideas you think have not been implemented effectively. —CGI ONETEAM
Viewing 310 - 312 of 467 Reviews

Glassdoor has 621 Chamberlain Group reviews submitted anonymously by Chamberlain Group employees. Read employee reviews and ratings on Glassdoor to decide if Chamberlain Group is right for you.