Charles Schwab reviews

3.7

66% would recommend to a friend

(7,829 total reviews)
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Rick Wurster

72% approve of CEO

63% positive business outlook

Charles Schwab has an employee rating of 3.7 out of 5 stars, based on 7,829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Charles Schwab employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

I have found that Charles Schwab is very supportive of their employees. They have assisted me in obtaining all necessary licenses needed to be more competitive in the company. The company makes all employees feel as though they are are part of the larger picture.

Cons

With such great market fluctuations at this time it can be trying to fully assist the clients in all of their needs and to make them feel at ease with their investment choices.

2.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay is low and the benfits are great.

Cons

Management is ineffective, attitude is poor & moral is aweful. Constant changing, stick with bad ideas too long and don't give good ideas enough time to work. Most managers haven't met with clients in years and are out of touch with their employees and what they actually do.

1.0
Dec 8, 2008
Recommend
CEO approval
Business Outlook

Pros

Employee Benefits package was excellent, due to a hugh insured base. Great medical plan, RX plan, dental, etc. Unless you had a "real" job in the company, being a phone monkey in the call center was about the easiest job ever. Required you to be licensed to trade, but not to think. As long as you had the phone stats and quality assurance numbers, you were golden. Most people could "game" the system and get the numbers, read from a call script, and transfer calls instead of directly helping the customers. The best benefit that Charles Schwab had was a generous tuition reimbursement program. I was a call-center broker and was able to get numerous IT certifications on the company's dime, which I later used to land a dream job making a lot more money and happiness. Charles Schwab can be a great stepping stone for a better job if you play your cards right.

Cons

Management lacks basic skills to manage. Employees are treated like a valuless commodity. Excessive layoffs have caused the weakest of management to "nest" and make it difficult for truly skilled employees to ascend the ranks. Management became populated with "yes" people who could quickly change loyalties to the new "senior leadership" without any regard for self-respect or sense of decency to the employees underneath. Middle management would target potential competition by "managing out" the employees who exhibited ambition, skills, and aptitude. If you just want a paycheck and don't mind being treated like cattle, then Charles Schwab is the place for you. Stay low, play the game, get your numbers, and make your manager look good and you will be rewarded with a salary, mediocre bonus, and maybe a little bit of job security...that is until they have weeded out the higher paid, veteran employees who have been in the game a little longer than you. Oh, and don't even think about changing areas in the company. There is a caste system, and if you come from a call center, then you are an "untouchable", no matter how smart or good you are.

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Glassdoor has 8,660 Charles Schwab reviews submitted anonymously by Charles Schwab employees. Read employee reviews and ratings on Glassdoor to decide if Charles Schwab is right for you.