Chase sees there customers as well as their employees as numbers, but you would expect this from a large corporation. All upper Management cares about is sales, so long as you meet their goals they will be happy. Upper Management knows little about operations, and if you are in the operations side you will get little recognition or help. If you are in Branch Banking Upper management treats you like babies, or robots giving you scripts on what to say and when. It makes for a boring relationship between you and your customer. They are reluctant to promotion, unless it's absolutely necessary!