In terms of the culture, I personally feel that their is a significant disconnect between the strategic planning/goals and communication of policy as designed by upper management and the ground level employees tasked with implementation. In the mortgage bank, communication and overall understanding of corresponding responsibilities needed to complete tasks effectively for the benefit of our customers is atrocious.
Pertaining specifically too the Mortgage Credit Banking Program, I must say that Chase is either the most indecisive or dishonest company to attempt such a program. The program was originally marketed as some sort of, "leadership development program" where the, "graduates" would be given leadership opportunities or opportunities in other areas of the bank upon completion. However, the length of the program has been changed at least three times since I have been a member. The overall sentiment is that it appears that the program was merely a guise to obtain cheap labor in the underwriting department, i.e. program underwriters are paid significantly less than non-program underwriters for doing the exact same job. It also seems significantly more difficult for program underwriters to get actual promotions or even make lateral moves. I know of only a handful of individuals that were able to make lateral moves, no promotions. I am not sure if this is due to indecisiveness as to what the program is supposed to be, or if it is truly just a ploy to obtain cheap labor, but regardless, morale is extremely low.
