Chase reviews

3.8

72% would recommend to a friend

(10,667 total reviews)

Jamie Dimon

75% approve of CEO

71% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,667 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
3.0
Jan 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, 3 weeks of paid vacation, almost additional week paid for sick days and personal days. Schedule is flexible, able to excuse myself with early arrival or early departure (or i guess depends on your managers). Paid for national holidays. I like the commissions taste on top of the fixed salary base. Even though the base is one of the lowest among the banking industry (compared with friends that work at other banks), however the commission part is definitely a lot higher than other banks. Suggestion on getting promotion: work smart (sometimes also leads to unethical decisions) and getting browned nose on all of the top managers.

Cons

Coworkers sometimes become your enemies due to the competition. A lot of drama at my branch, which i dislike the most. And two of the reasons I want to leave is because of the lack of management and work environment. It's definitely NOT a team effort environment. I said lack of the management is because your voice won't' be heard, because if other people who has the seniority says otherwise, your voice won't matter at ALL. Company is reducing employee incentives. So compare with other companies before diving in. Make sure to talk to the employees at the specific branch that you apply to. Read their personalities and work ethic. Some of my other coworkers from other branch LOVES their work, their managers and their coworkers, but some also HATES their work, managers and colleagues. It's very hard to get transfered out to a different branch. And remember, if you don't want anyone to know anything, DON"T SAY ANYTHING TO ANYONE. Words will spread like a wild fire, because NO ONE is professional, including branch managers, and assistant branch managers. They have nothing to talk and gossip about, so they will use whatever they hear at the branch and make you a target.

3.0
Jan 4, 2015
Recommend
CEO approval
Business Outlook

Pros

The branch atmosphere is a team atmosphere which I found to be fun. Management in my branch never acted like dictators. If you show interest in your position, have a positive attitude, and show that you care to learn from your mistakes, management will try to reward you. Managers try to work with you to accommodate time off or emergencies. They are willing to make last minute schedule changes to try to help. There is an employee benefits website where you gain points and ultimately cash back for making purchases through the site. Understanding your benefits like time off, health and wellness benefits, retirement options and employee stock options are all easy through the internal site. If this is your entryway to a career in finance, it is a good place to start. Great for college graduates who are trying to find a place for themselves in the workforce. You can learn a lot about personal finance, business banking, mortgages and some investment knowledge within the branch environment. Different types of daily interactions will help foster communication skills.

Cons

As a Relationship Banker, you don't get to pick the clients you work with. You are assigned a book of business, many of which are not even in your area. Cold-calling is part of the job. The base salary isn't much and if you get promoted from Personal Banker to Relationship Banker, your base does not change. Only your incentive plan changes. While the incentive for Relationship Bankers is decent, because the branches are overstaffed with bankers, it will be harder for you to make sales. Ultimately, you will never make as much as they claim you can from the incentive. Training courses are redundant. Incentive plans change year to year. Salaries have not increased in the last 2 years. It is a sales position so it can get stressful when you don't meet goals. It is almost impossible to make the cross from the Chase side of things to JP Morgan.

1.0
Dec 30, 2014
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck and get to go home eventually after a long, frantic day..

Cons

It's like stepping into a time warp when you go to Chase, at least he department that I was in. The management style is reminiscent of the 70s and 80s, autocratic and all communication is one way, top to bottom.. The upper level managers think that by berating employees in front of others, expecting them to work long hours without pay or thanks, having conference calls during lunch hour and insufficient staff to get the job done, that they will get the results that they need or want. Nothing could be further from the truth. High performers get the message early and bale. Chase turnover has to be well over the average in the industry, it was a revolving door. Name plates on cubicles are done withpaper anything else would be cost prohibitive. The upper management level has no sense what a well-managed organization looks like every day is a chinese fire drill. If you want abuse humiliation, stress and no personal life, Chase is theplace for you.

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