Chase reviews

3.8

72% would recommend to a friend

(10,666 total reviews)

Jamie Dimon

75% approve of CEO

70% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,666 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
2.0
Sep 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Training is decent, benefits are good. Commissions can be good if you are in a good area.

Cons

Branch employees are overworked, undervalued and underpaid. The company is so massive that you become just another number. Branch employees are basically the grunts of the whole operation, they do all the work imposed by upper managment that have no experience working inside of a branch. Your job will be at risk in transaction or new account you open because policies and procedures protect the company and not the employees. As a branch banker you will be expected to prioritize cold calling over interacting with customers physically at the branch. Your sales production will be irrelevant if your cold callling numbers are low. The company promotes digital banking and skiping the trip to the bank, but doesn't allow branch employees to assist through any digital channels. So instead of being able to help clients over the phone, or online, employees are forced to tell clients to do it themselves through self service options. Branch employees have minimal support, branch support is overseas and are simply robots that read policies back to you.

1.0
Jan 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Co-workers were amazing and helpful and I was lucky to have one of the better managers on the floor. Pay is decent. With such a well recognized name it is really easy to convert leads and the phone is always ringing.

Cons

You will be working on the most outdated and insufficient technology still on a DAS based system that constantly has problems. And the new system I'm sure they spent lots of money on resources on is barely a step up considering technology in today's world. Hours are horrible and starting you will be put on the late shift and will be stuck there. Have to work weekends. They don't say mandatory overtime but if you just want to keep up you will have to do a min of 5-10 hours OT a week and will come down on you if you don't keep up or you are of the phones to work on an urgent file. Are glued to the phone on inbound if you log out for a minute to call a scheduled appointment or to use the restroom you will usually have a manager walking by asking you why you logged out. in the beginning and just in general they use scare tactics asking if this job is the right fit instead of helping you with what you're struggling with. I have consistently heard management ask coworkers to leave the company and its better that way so they don't have to fire them that way they can work for the company in the future in an other department. Do not seem to care that they have high turn over they actually seem like they encourage it. Also this is the first place I've worked where coworkers are always saying how they hate this job, they hate the company and they want to leave. Usually there is maybe one or two people that say that but they don't last long but this was everyone. I can honestly only say there was one coworker that loved their job. There is not anytime for continued learning, company or department goals or performance skill sharpening besides the required annual but even then you just take a quiz online and there's no meeting. They change their KPI's since they are so understaffed (maybe because people are dropping like flies) and it will squeeze the last bit of life out of you. No employee recognition, no holiday party or team outings. I've never felt more of a number in Corporate America. You will not have a life outside of work and you will feel like a rag being rung out and squeezed for the last little bit of energy you have. I have worked for other large companies where I had felt valued and loved my company so I know it is possible for a corporate America desk job. Also on an email sent to all employees from the CEO after a shooting there were some political innuendos that i thought were inappropriate I do not think companies should take political stances nor should I know my CEOs political stance from an email.

4.0
Jul 7, 2019
Recommend
CEO approval
Business Outlook

Pros

1) Chase is a good name to have in your resume, especially for entry-level 2) you will learn a lot in such an established organization

Cons

1) you don't get a lot of freedom on how to do your work - senior managements make a lot of decisions, and you could get micro managements depending on whom you are working for. 2) Knowledge sharing is NOT encouraged or valued by this firm's culture 3) Organization change is fairly frequent

Viewing 139 - 141 of 10,666 Reviews

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