Chase reviews

Rude customers, hours are ridiculous, work/life balance, company politics, upper management. I know it customer service, but sometimes people have unreasonable demands like you should stay open longer even though we are already open long hours. Some customers are rude and most of the time come in right at the last minute and expect you to do everything and all they do is giving you a debit card without saying a word hoping you can read their mind. I hated most is the stupid 10 minutes rule where you would open 10 minutes earlier and stay opens 10 minutes later and people are abusing it. There are definitely opportunity to grow within the company, but you better know some people.

There are dozens upon dozens of federal regulations you are required to know and if you slip up, you can still be written up my management and possibly even fined by the feds. It feels like you're constantly walking on eggshells and even if you think you're doing everything right, you still may have messed up somewhere. I was also regulated to standing in my "box" for four to eight hours a day. The big rule at the branch is "Customers come first," but that rule is only meant for you. Apparently it doesn't apply to anyone who gets to chat in the manager's office even when there's a huge line. It's real inconvenient to them when you have to call them out to the line to help out.