Pros
- free food, but is likely a bribe
Cons
- you could spend years here on an entry level salary - constantly understaffed, it never gets better - constantly handling a very high workload, resulting in almost everyone staying an hour and more late, daily (uncompensated), which averages at least 240 unpaid hours a year - people constantly missing their lunches and breaks every day, due to being stuck on calls, or because someone else is already on lunch. It's you snooze you lose when it comes to lunches - a certification is a requirement every 6 months, so on top of working 9+ hours a day, studying for check point certifications is basically unpaid homework - highly micromanaged, nearly every aspect of your job has an employee grade assigned to it - high caseload will obviously result in poorer case handling and customer service, which thus results in getting no pay increase and the bare minimum of your yearly bonus - cheap company that doesn't care about you, they only care about stats and profits
