ChenMed reviews

3.1

46% would recommend to a friend

(993 total reviews)
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Christopher Chen

61% approve of CEO

47% positive business outlook

ChenMed has an employee rating of 3.1 out of 5 stars, based on 993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ChenMed employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

993 reviews
1.0
Nov 1, 2019
Recommend
CEO approval
Business Outlook

Pros

great patient population (underserved), wonderful nursing staff (at least in my particular clinic), awesome accessory personnel, good salary

Cons

This job is for you...if you enjoy being micromanaged down to the very last detail; do not enjoy autonomy as a physician; hate down time or spending time with your family; like being rushed to see complex patients and not have the appropriate resources to manage them well; enjoy having the operational rules/goals changed every few weeks that make your job more tedious. PCP's have no autonomy, no control over scheduling. Patients have very complex social and medical issues, yet corporate administrators still want physicians to see a greater number of patients per day (the goal is to see roughly 18-22 patients per day). Physicians are expected to be available for their patients continuously. Telephone call is not triaged by an RN so expect to deal with non-urgent medical/non-medical issues continuously when you are on call (on the weekend, don't expect to sleep much). Very few in-house specialty services, corporate discourages referrals and once the patient is seen by a specialist it can be difficult (on some occasions) to obtain records of the visit. You are responsible for all inpatient admissions for your patients and will be chastised if you have a particularly high number of patients in the hospital at any particular time. This is particularly frustrating with psych admissions as patients with complex psych issues cannot get seen by a psychiatrist for months apart. Social worker seems overwhelmed and thus was not very helpful in my particular clinic. There is no administrative time to review labs/records, catch up on emails throughout the day. Expect to have repetitive meetings on a weekly basis and the occasional meeting to discuss how much money you are costing the company with particular referrals for particular patients (this meeting made me want to put a bullet in my head). Accessory staff is overworked, tired and frustrated. Lastly, you have to memorize and recite the company's mission statement - I'll call it that for the sake of simplicity - at the beginning of every meeting...and please, do it with enthusiasm (you will have so much to be grateful for). The company says that they are "PCP lead" which is clear to see based on my above description. In short, this job is for you if you enjoy all of the aforementioned things.

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ChenMed Response
6y
Dear Primary Care Physician in Norfolk: I recently read your review and as the Chief Medical Officer for the region that includes our Norfolk medical center, your comments hit close to home for me. I am sorry your experience with us has not met your expectations. It is true that our well care model is much different than the typical fee-for-service approach to sick care. Our PCPs see between 18 and 21 patients a day – far fewer than our counterparts in the fee-for-service world. These smaller patient panels allow us to get to know our patients, build trust and develop relationships that allow us to coach them to better health. As a PCP-led organization, we take the best practices of our most successful PCPs and scale them throughout the organization – removing the guess work and bringing our concierge level of care to more senior in communities across the country. These seniors are some of the most marginalized and forgotten members of our society. So, yes, we want to see them whenever they need us – and be available even if they just need to hear a friendly voice. Our approach is not for everyone; but PCPs who embrace our mission get all the support and development they need to succeed. As Chief Medical Officer, I am here to help any PCP who is struggling. He or she can call me anytime and we’ll create a plan that works for the PCP, the patients, and the organization. Sincerely, Maina Gatonye, MD
2.0
Nov 1, 2019

Very Disappointing outcome

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company with a great vision and Mission Love the Mission and Vision statements. Taking care of the low income elderly population very noble.

Cons

No work/life balance I was on call 24 hours a day and seven days a week. Even on vacation i was required to carry two phones and answer if called. I worked most weekends and nights and was never compensated of even allowed time off to reflect the hours worked. Manager actually told me that now that I was full time and salary I was required to donate that time. If I did not answer my phone on off hours i was called into my directors office and spoken to. Compensation does not reflect the job at all. Family is out of touch with the company at this point. Its all about the bottom line. No longer are they patient orientated.

5.0
Oct 12, 2019

The Future of Healthcare

Recommend
CEO approval
Business Outlook

Pros

Fast growing company with an amazing culture. We really do take care of the neediest and we’re changing and saving lives one patient at a time with love and passion.

Cons

Lots of operational growing pains but the good thing has been that toxic employees end up leaving since they can’t stand such positive and caring culture.

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