I love my job but it's going downhill fast
Pros
The relationships with the patients is the main pro, although corporate is slowly chipping away at how much patient contact we have. I absolutely love my coworkers at my specific location, although a lot of them are jumping ship due to how things are going. And the pay is decent, but the annual raise we just got was about 30 bucks after taxes per paycheck (and last year they promised each year we would get a $1 raise instead of the bonus... this year there's no bonus or $1 raise while we are all struggling in this economy...)
Cons
Senior management makes decisions that feel like they are setting us up for failure. They preach to our patients to call us first, then implement remote workers to answer our phones and the patients have to hold for extended periods of time to reach anyone. They enjoyed being able to call their careteam whenever they wanted, now they have strangers answering the phones, if they answer at all... so the patient's go to the hospital instead. Now they implemented "Clara" an AI bot to call the patients and set up their transportation... we work with seniors, they have to deal with new technology everywhere, they shouldn't have to deal with it here too. They are making budget cuts everywhere- less activities for patients, no rides to specialty appointments, the guy who comes to our centers to check for bugs... We have no doctors at all barely in the market, and no senior management will come up to Cincinnati to help us. They just watch us drown on a sinking ship then wonder why our numbers are bad. Oh and we get 8 hours of PTO each month, but none in November or December when us with children have to deal with sick kids more than any other time of the year.