Chipotle reviews

3.4

54% would recommend to a friend

(21,640 total reviews)
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Scott Boatwright

53% approve of CEO

43% positive business outlook

Chipotle has an employee rating of 3.4 out of 5 stars, based on 21,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chipotle employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

22K reviews
3.0
Apr 29, 2021
Recommend
CEO approval
Business Outlook

Pros

It is really awesome how quickly you can move up in the restaurant from crew member to service manager and perhaps beyond if you're the right fit and committed. I really appreciate the company's efforts toward sustainability and serving customers quality food. There are plenty of decent benefits to working at Chipotle, like a health benefit, health advocate, possible higher education financial assistance, and beyond. If the particular store is running at the company's standards, then I believe Chipotle is one of the cleanest, COVID-safest places to work as far as food/grocery/and restaurants go. I've gotten lucky to have a great group of coworkers at Chipotle, everyone is so hardworking and cares about doing a good job.

Cons

The work benefits are not enough to survive with on your own. If you expect to need medical assistance frequently, get your health insurance elsewhere unless you are an Apprentice or General Manager at Chipotle because otherwise the health benefit has minimal coverage. I use the Chipotle health benefit along with Medicaid. This job is fast pace and demanding. You will often be asked to stay longer or come into work at unexpected times. I got lucky with good managers and I have heard stories from other stores that are not nearly as lucky. Training can be hit or miss. I got lucky with training because I applied during an NRO week where the main goal was training all the employees to be the best for a new store. That was excellent training and I felt like I was at a culinary arts school. I have heard that most other Chipotles that have been around for a long time simply don't have much time to give good training to their employees. Because most food items are made in house, there are more safety protocols that everyone must abide by to ensure the health and safety of customers and coworkers (which is a good thing). Because it is so demanding in making most of the food from scratch, and the fact that it is casual dining, employees are expected to do a TON of work and beyond that in a very short amount of time. This company wants quality AND quantity with minimal staff which can make for a very stressful environment. My favorite days at this job have been when we had a fair amount of staff to get all the tasks done, stress free.

1.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- The people I worked with at my location were all really nice and fun to hang around with - Free food

Cons

Literally everything else. The work environment was absolutely brutal, and corporate does not care at ALL. Despite the location being super busy, we were lucky to have more than 4 people working the dinner rush on any given day, with everyone having to do the jobs of multiple people. There is no cap to how many online orders our system can take in, meaning we would often have to prepare over 30 items in a 15 minute window while we have a line out the door on a good day while being understaffed. It's honestly unsurprising most people didn't even make a month before quitting, considering I found myself wanting to scream my lungs out in the walk-in fridge in frustration every day. For reference: I worked the PM shift. I clocked in every day at 4 pm. When I came in, it was not uncommon that most of the food had run out since the shift before mine didn't have enough people to cook all the food and man the line at the same time. From there, I would work five hours straight, often having to work the entire line on my own for several hours before the rest of the PM shift clocked in. On average, I usually got to take my first break after the dinner rush died at around 9pm, after working in a super-high stress environment and dealing with customers for over 5 hours. After that, I would often have to stay for several more hours to help close the store - we would be lucky to go home before 1 am. There are also a lot of performative health and safety policies that don't actually make that big of a difference but can have catastrophic consequences. For example, there is a wellness book we have to sign everyday ensuring that we haven't had any nausea/vomit/diarrhea within the past 3 days. If anyone forgot to sign it then either the person who forgot to sign it, or the manager on duty, or both, would get fired. For not signing a book. I am all for food safety regulations, but this kind of thing has little impact on the actual food safety and is entirely performative, yet one of the morning kitchen managers at my store who had been there for years got fired without any warnings because one of the new employees forgot to sign it one day. Not only did this severely hurt the morale of the entire store, but it just made an already understaffed workplace even more understaffed since we had lost one of our best workers because one of the people he was training forgot to sign a book one day.

4.0
Mar 23, 2021

Overall Good Experience

Recommend
CEO approval
Business Outlook

Pros

easy to learn, free meal, great team, decent shift hours.

Cons

rushes can be a nightmare if you are on the line by yourself. easy to loose sight of app orders, online orders. Closing cleanup has a lot of steps for getting out on time especiallyif you work on the line.

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Glassdoor has 22,144 Chipotle reviews submitted anonymously by Chipotle employees. Read employee reviews and ratings on Glassdoor to decide if Chipotle is right for you.