Training, training and more training. I do not feel I was given the correct training. As an external hire, I understand a large amount of common practices should be considered as transferable skills.
Everything was fine during the initial stages, but for a company that drills on training practices for crew members, managers need the same level of training if they are to be held to the same expectations. (Accountability)
I eventually made enough contacts that could help me through the processes and to be fair they didn't hammer down on results as soon as I expected.
As far as work/Life balance: Not great in a store that needs 90% of the staff turned over.
The current Service managers (all 3) needed to be let go, but in order to do that you will need to cover when they are gone until you find great managers to replace.
On separate occasions, everyone of them broke policy and I made a call to save their jobs with an action plan to correct action. (Yet I, Run in to grab my keys during an exclusion (Violation) and no mercy is to be had.)
If you are considering a management position within Chipotle, Take it. Work hard, have really high standards and don't let people bring you down.
