Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
avatar

Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Feb 15, 2025

Disappointing

Recommend
CEO approval
Business Outlook

Pros

Barely any business so there’s lots of free time

Cons

The rooms are terrible housekeeping barely cleans. Front desk constantly gets complaints about things being broken in the room, the room not being clean, or bugs and mold. Management doesn’t care about the property and only cares about the money. They treat you horribly.

4.0
Jan 9, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, company parties, good pay

Cons

Rude customers, critical management, not much room for advancement

3.0
Jan 7, 2025

Siloed Leadership

Recommend
CEO approval
Business Outlook

Pros

Great people, excellent benefit's, opportunity for professional development.

Cons

Low pay, limited opportunity for promotion, and lack of transparency and collaboration driving cut-throat tactics across many organizations. Siloed leadership, executive team has laser focus on the bottom line and has completely discounted the hotels that power the company. The CEO is more interested in securing his legacy with acquisitions then supporting the hotels franchised by Choice.

Viewing 310 - 312 of 1,127 Reviews

Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.