Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 75 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 51 reviews)); "Great opportunity and culture there" ((in 41 reviews)); "Friendly staff to work for." ((in 28 reviews)); "Flexible hours depending on manager;" ((in 15 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 51 reviews)); "Low pay and no forward opportunity" ((in 46 reviews)); "there was bad management." ((in 46 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary compared to other in market" ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Oct 20, 2024

Awful place to work

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

None to speak of at this time

Cons

Owners are unprofessional and will cut hours while whining about business. Hotel rooms smell and are old. Owner is rude and incompetent

Choice Hotels Response

1y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed. 

3.0

Oct 4, 2024

Long long time ago

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work environment, good coworkers, decent pay at the time

Cons

Monotonous, not much room for growth

Choice Hotels Response

1y

Thank you for sharing your input on your past employment at Choice Hotels. We are glad to hear you were happy with the work environment and your colleagues. Choice Hotels prioritizes development and growth opportunities for our associates and has a rich culture of internal promotion. We appreciate your feedback and have shared it with human resources.

4.0

Sep 30, 2024

Good Place To Work For Hybrid Scedules

Billing specialist

Recommend

CEO approval

Business Outlook

Pros

You will always have at least one WFH day.

Cons

Was a little hard to get used to have a manager in a different time zone

Choice Hotels Response

1y

Thank you for sharing your experience as a current Choice Hotels associate. We pride ourselves on a flexible work environment and we are glad you have experienced that within our culture.

Viewing 325 - 327 of 1,127 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Receptionist-Front Desk

Front Desk 7 am to 3pm

Choice Hotels

Choice Hotels reviews

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Awful place to work

Long long time ago

Good Place To Work For Hybrid Scedules

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