Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,236 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 76 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 47 reviews)); "The people and culture at Choice are great!" ((in 42 reviews)); "Working with really great staff" ((in 24 reviews)); "Friendly work environment." ((in 19 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 51 reviews)); "there was bad management." ((in 48 reviews)); "Low pay and no forward opportunity" ((in 42 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews)); "Low salary compared to other in market" ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,128 total reviews)

Patrick Pacious

70% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Oct 19, 2021

Awful

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

Discounts at other Comfort Inn Hotels

Cons

Terrible mangers, Co-workers who thrive on drama, cleaning a room correctly was discouraged because it took too long. Head housekeeper said it was okay not to change the bed sheets if they still looked clean. Eeww. Not enough linens or supplies to correctly so the job. Management would berate you in front of other employees. Pay was pitiful. Favoritism. I could go on and on.

Choice Hotels Response

4y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

4.0

Oct 8, 2021

Good culture

Technician

Recommend

CEO approval

Business Outlook

Pros

I liked my coworkers and the environment.

Cons

Paid below industry standards. Didn't advance as promised. I got great reviews from team members and managers, but wasn't promoted as promised.

Choice Hotels Response

4y

Thank you for your review. We are committed to creating a positive and welcoming environment and glad to see that you worked with some great people during your time here. Your comments are appreciated and valued and as such will be shared with Human Resources.

3.0

Oct 3, 2021

my experience

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

flexible hours not diffiuclt easy to use system interface

Cons

standing for long hours language barrier

Choice Hotels Response

4y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands, and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

Viewing 499 - 501 of 1,128 Reviews

Jobs at Choice Hotels

Housekeeping Laundry Attendant

Housekeeping Room Attendant

Overnight Laundry Attendant

Choice Hotels

Choice Hotels reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awful

Good culture

my experience

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