Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 74 reviews)); "Good work life balance (depending on the team you're working for)" ((in 46 reviews)); "The people and culture at Choice are great!" ((in 44 reviews)); "Great staff all the time" ((in 21 reviews)); "Friendly work environment." ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 53 reviews)); "there was bad management." ((in 47 reviews)); "Low pay and no forward opportunity" ((in 42 reviews)); "Low salary compared to other in market" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,127 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Aug 26, 2019

not a great place to work

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

money was good, change happened frequently

Cons

change happened frequently, managers never compliment but are quick to write up

1.0

Aug 21, 2019

Culture of “Do What I Say”

Associate

Recommend

CEO approval

Business Outlook

Pros

Great people outside of leadership

Cons

Loyalty is to shareholders and Wall Street. Don’t care about associates or franchisees. Expectation is that you will work 24/7. Don’t respect people’s opinions. Want people to shut up, listen and do what they are told. Tout a culture of diversity and inclusion yet most senior leaders are men.

Choice Hotels Response

6y

Thank you for your time to provide your review. We strive to foster an environment where associates can feel welcome, wanted, and respected. Your comments are valuable to us, and as such, will be reviewed by Human Resources.

2.0

Aug 18, 2019

Lack of transparency - no real career growth

Manager

Recommend

CEO approval

Business Outlook

Pros

Hospitality is a nice industry to be in. People are nice and friendly.

Cons

You will not be able to grow in this company without knowing the right people, at the right time. I have seen so many talented and dedicated people stuck at some level, making their 3rd-4th lateral move in their 7-8th year (eventually, they give up and move on), while some others can climb the career ladder in 3 years. More often than not, positions get filled without being announced. While I understand that the company has no obligation to announce a position, I can't see how a remote employee who doesn't have the opportunity to build a network will be considered for those roles.

Choice Hotels Response

6y

Thank you for your time to provide your review. We strive to foster an environment where associates can feel welcome, wanted, and respected. Opportunities for advancement can be found throughout our organization. Your comments are valuable to us, and as such, will be reviewed by Human Resources

Viewing 508 - 510 of 1,127 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Choice Hotels

Choice Hotels reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

not a great place to work

Culture of “Do What I Say”

Lack of transparency - no real career growth

Jobs at Choice Hotels

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