Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
avatar

Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jul 18, 2019

Lack of empathy and culture

Recommend
CEO approval
Business Outlook

Pros

Competitive salary for Phoenix. Reputable company with larger budgets and overall resources.

Cons

Sr. Leadership shows no regard for the welfare of its associates by retaining executives who create a fear-based culture. No momentum in culture because the company cannot keep its talent and shows no serious steps towards rectifying it.

5.0
Jul 17, 2019

Choice

Recommend
CEO approval
Business Outlook

Pros

Great management system to work with

Cons

Escalation at times can be frustrating

avatar
Choice Hotels Response
6y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Glassdoor page of the company that owns the hotel at which you were employed.
1.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Some smart people that really want to succeed.

Cons

Executive leadership plays on like the band on the Titanic as if all is well, while everyone runs for the life boats. For those left behind, their fate is equally cold and dark. Marketing and Distribution is a disaster, run by authoritarian rule at the C-suite level and is always in search of the shiny new thing. New ideas that aren't in line with the C-suite's thoughts are immediately and brutally crushed. As others have mentioned, Sales is a disaster because of the revolving door of VP's who are hired and then quickly fall out of favor with the CCO, who then fires them and starts the cycle over again. While it's most pervasive in Sales, this is the fate for many in Marketing and Distribution. Once you fall out of favor with the CCO, it's widely accepted that your career is done and you'll be bullied and shut out until you leave or are forced out. Sycophants are rewarded and people with zero experience are put in roles that they're seriously under-skilled for. Every project or initiative is a fire drill. There's no CMO, which, for a company that relies so heavily on marketing, is both shocking and glaringly apparent in terms of the priorities that are handed down from the C-suite. Executive infighting is common, pitting their teams against one another and making life hell for the managers that have to work among each other for the good of the overall business.

Viewing 514 - 516 of 1,127 Reviews

Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.