Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,236 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (34) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 78 reviews)); "Good work life balance (depending on the team you're working for)" ((in 48 reviews)); "The people and culture at Choice are great!" ((in 43 reviews)); "Friendly staff to work for." ((in 26 reviews)); "Friendly work environment." ((in 22 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 51 reviews)); "there was bad management." ((in 45 reviews)); "Low pay and no forward opportunity" ((in 44 reviews)); "Low salary compared to other in market" ((in 19 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

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Choice Hotels

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,128 total reviews)

Patrick Pacious

70% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jan 7, 2021

Choice Hotels

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company that has a lot of good opportunities, great benefits. It was interesting to work for Choice, unfortunately Covid put a stop to that.

Cons

Communication can be better and some of the systems used can really use an update.

Choice Hotels Response

Thank you for taking the time to review your employment experience. We appreciate your positive thoughts and will share your constructive feedback with Human Resources.

5.0

Dec 29, 2020

Great Environment

Product owner

Recommend

CEO approval

Business Outlook

Pros

Great collaborative working environment that fosters growth!

Cons

none, great place to work!

Choice Hotels Response

Thank you for your review. We’re glad to hear your experience at Choice is positive overall and appreciate your feedback.

5.0

Dec 28, 2020

Diverse, inclusive, fair

Learning facilitator

Recommend

CEO approval

Business Outlook

Pros

Choice offers a variety of job opportunities. From technical support, IT, franchise sales and franchise care. Each manager that I have worked for cared about my professional development.

Cons

The hospitality industry currently suffers from the restriction the pandemic brought upon us. I find it challenging to find work in my field. Besides that, I cannot think of any that speaks against this employer.

Choice Hotels Response

Thank you for your review! We're pleased to hear you enjoyed your time at Choice and are glad you see Choice as a place where you can grow and develop. Thank you for taking the time to share your experience.

Viewing 553 - 555 of 1,128 Reviews

Jobs at Choice Hotels

Housekeeping Laundry Attendant

Housekeeping Room Attendant