Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 80 reviews)); "Good work life balance (depending on the team you're working for)" ((in 45 reviews)); "Great opportunity and culture there" ((in 42 reviews)); "Friendly staff to work for." ((in 25 reviews)); "A great team at the hotel!" ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "there was bad management." ((in 48 reviews)); "Low pay and no forward opportunity" ((in 45 reviews)); "Low salary compared to other in market" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

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Choice Hotels

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

70% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Nov 27, 2017

Not Worth It - Age Discrimination

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Convenient location, Nice offices, benefits ok

Cons

Management lies to it's employees. The last employee survey was so bad that they did not share the results with employees. I can see that HR has been forced to add 5 star reviews to try and improve recruitment. Don't fall for it.

Choice Hotels Response

Thank you for submitting your thoughts. We take your feedback seriously and will share your employment experience with leadership. We take discrimination seriously. If it happened to you or you witnessed it, please contact us and provide us details. You can use the confidential and anonymous hotline. Reviews on this site are user generated as Choice does not engage in publishing falsified reviews.

5.0

Nov 23, 2017

The best place I have ever worked for!

Front desk manager

Recommend

CEO approval

Business Outlook

Pros

I've only been with the company for about a month, but my coworkers are extremely friendly and have trained me well since the beginning!

Cons

A couple cons that I have with this job are the pay and lack of benefits besides the employee discount at their hotels. The only other would be the inconsistent schedule, but it's nothing I haven't done before so it doesn't really bother me.

Choice Hotels Response

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

3.0

Nov 19, 2017

Regional Sales

Sales

Recommend

CEO approval

Business Outlook

Pros

Traveled every week and as long as you were at a hotel on Tuesday you could fly at any time

Cons

Management is very hush hush and are not a team

Choice Hotels Response

Thank you for submitting your feedback. Your thoughts will be shared with leadership.

Viewing 628 - 630 of 1,127 Reviews

Jobs at Choice Hotels

Housekeeping Laundry Attendant

Housekeeping Room Attendant

Overnight Laundry Attendant