Choice Hotels reviews

3.4

61% would recommend to a friend

(1,128 total reviews)
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Patrick Pacious

70% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Aug 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Hotel discount. Management provides many opportunities to learn about different areas in the company. Wide variety of employee resource groups to help you navigate your career.

Cons

Management that doesn't live the values. Some people are just dicks. Pay that isn't always on par with similar organizations.

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Choice Hotels Response
8y
Thank you for your feedback. At Choice we go to great lengths to embrace diversity and inclusion, and we are particularly proud of our numerous employee resources groups that you have mentioned. They not only serve as excellent networking platforms for associates of all cultural backgrounds, they foster a work environment where a plethora of opinions, ideas, and philosophies can flourish. We’re glad to hear that you have enjoyed our popular employee hotel discount program. With over 6,000 franchised hotels worldwide, it is one of the unique benefits that we offer our employees. With all that said however, we are disappointed to hear about your experience with members of our management team and your feeling regarding work life balance. As current employee, we strongly encourage you to reach out to your human resources business partner to share your experience and in an effort to resolve your concerns.
2.0
Aug 18, 2017

Things are great until they're not

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salaries are fair and in range of market, company events aren't too shabby, and overall general culture is OK.

Cons

Sub-cultures are a factor difficult to control in any organization, but when the sub culture of one of the most influential departments of an organization operates on cattiness and lack of communication it becomes detrimental to employees. HR Directors and business partners have been witnessed openly gossiping about personal matters regarding some employees that have in turn led to the isolation and alienation of these colleagues. Instead of having direct conversations about the issues they have with these individuals, they openly discuss it, allowing others within the office to chime in and form group think opinions. As a result, employees have experienced negative interactions with "in-group" HR department. Whether eye rolls, in-genuine greetings, and unfriendly stares, it has caused some employees to really question the company culture, in which they overtly pride themselves on. Also, this is a company that takes FOREVER to make decisions. There are meetings about the most repetitive information in order for everyone to consistently brainstorm and come to a conclusive decision to be presented to executives. And they wonder why they're lagging behind in this ever changing industry.

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Choice Hotels Response
8y
Thank you for your sharing your thoughts. Your feedback has been shared with executive leadership and immediate action will be taken to investigate your concerns. Although you are no longer an employee, you are encouraged to reach out to our Chief Human Resources Officer directly to share details regarding your experience as we take privacy concerns very seriously.
2.0
Aug 17, 2017

Front Desk Agent

Recommend
CEO approval
Business Outlook

Pros

very easy system, spare time

Cons

not much for future advancement

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.
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Glassdoor has 1,236 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.