Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Good work life balance (depending on the team you're working for)" ((in 44 reviews)); "The people and culture at Choice are great!" ((in 43 reviews)); "Friendly staff to work for." ((in 21 reviews)); "Great team to work with." ((in 16 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "there was bad management." ((in 50 reviews)); "Low pay and no forward opportunity" ((in 39 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 21 reviews)); "Low salary compared to other in market" ((in 19 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,127 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Aug 13, 2016

Ups and Downs

Front desk manager

Recommend

CEO approval

Business Outlook

Pros

As for the corporate, they are always willing to help and do not give up until the problem is solved.

Cons

As for each individual hotel, the owners are becoming very greedy. Rather than do what is best for customers, they are cutting corners and doing everything to save their penny and the regulars are noticing.

Choice Hotels Response

9y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

1.0

Aug 6, 2016

company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros for this company

Cons

Do not work here sucks

5.0

Aug 2, 2016

Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture. Strong emphasis on work-life balance. Flex-time options available for employees that get work done efficiently with sense of urgency.

Cons

Nothing negative to report here. I have worked here for several years and I’ve had an overall positive experience.

Choice Hotels Response

9y

Thank you for taking the time to provide your valuable feedback. Choice strives to provide a culture that embraces work life balance and we are pleased that this atmosphere has contributed to your longevity with Choice. Thank you for your positive review.

Viewing 772 - 774 of 1,127 Reviews

Jobs at Choice Hotels

Service Desk Specialist 1

Sales & Marketing Manager

Choice Hotels

Choice Hotels reviews

Company ratings over time

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Reviews by job title

Ups and Downs

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Director

Jobs at Choice Hotels

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