Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,233 reviews left anonymously by employees. This rating has increased by 7% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 75 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 53 reviews)); "Great opportunity and culture there" ((in 43 reviews)); "Working with really great staff" ((in 22 reviews)); "Great work environment." ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 49 reviews)); "part time work and low pay" ((in 45 reviews)); "there was bad management." ((in 45 reviews)); "Low salary compared to other in market" ((in 20 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

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Choice Hotels

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,125 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Nov 16, 2010

It is what it is.

Manager

Recommend

CEO approval

Business Outlook

Pros

Stability due to the franchise model. Low expectations if that is a pro. Don't have to be smart, driven or want to go anywhere.

Cons

Very low operating platform all around, you can spend a lot of time dealing with a lot of clueless people who are just there to make it to retirement. Be prepared to get criticized and more if you actually want to do something. Have to pretend not to be yourself to fit in.

1.0

Jul 21, 2008

Working on the front lines.. Hospitality jobs not so hospitible to employees

Desk clerk

Recommend

CEO approval

Business Outlook

Pros

The guests and the chance to provide people with a positive experience.

Cons

the hours, the management, the lack of benefits or pay

Choice Hotels Response

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.

1.0

Dec 29, 2020

A company that thinks its dynamic but really is an old dinosaur

Web content editor

Recommend

CEO approval

Business Outlook

Pros

Lovely colleagues and work flexibility

Cons

No room for career growth, management does not appreciate input

Choice Hotels Response

Thank you for your review. We are sorry you had this experience. At Choice, we wholeheartedly believe our associates are the key to our success, and we value everyone’s contribution. One of our top priorities is to create a working culture where associates can feel welcome, wanted, and respected.

Viewing 976 - 978 of 1,125 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Front Desk Receptionist

Hotel Front Desk Clerk